FAQs

Why is Spinning® at Cycle Craze different than those other places?

Cycle Craze is a licensed Spinning® studio through Mad Dogg Athletics, the founders of indoor cycling. We must adhere to strict guidelines with not only our equipment, but with our team as well to offer you the best, safest, and most effective training out there. We tell you "it's your ride", which means you choose the intensity. While we will motivate you to work hard to reach your goals, it is ultimately up to you!

If it’s my first class, how early should I arrive to the studio?

We request that all first timers arrive at the studio 15 minutes prior to the start of class. This gives our team enough time to properly fit you to a Spin® bike for Spin® classes and answer any questions you may have about our other classes.

Please check in with the instructor when you arrive to the studio and they will sign you in. You can ask any questions or address any concerns before class.

What do I need to bring to class?

Come dressed to move! Bring plenty of water and a towel. You are welcome to use our equipment we ask everyone to wipe and sanitize at end of class.

For Barre Above™: mat, light hand weights, bender ball, bands and glider.
For TRX®: mat, light weights, TRX® straps
For Spin®/Sculpt, TRX®/Sculpt, and HIIT: mat, weights, gliders.

For Spinning® bring optional clip in bike shoes.

What should I wear to class?

Something comfortable that allows you to move is best. You’re going to sweat, so wear clothing that’s light and keeps you cool.

Bike shoes with SPD’s work great with our Spinner® bikes or a comfortable pair of sneakers with good support work for use with the pedal cages to secure your foot.
For Barre Above™, grippy barre/yoga socks or regular socks are fine.
For Spin®/Sculpt, HIIT, TRX®, and TRX®/Sculpt: Comfortable and supportive sneakers

What should I expect from my first class?

Getting started is easy — arrive early (we recommend 15 minutes before) and let the instructor know that you have arrived to sign you in, get you set you up safely and properly on the bike, familiarize you with the mechanics of the Spinning®, Barre Above™, Spin®/Sculpt, HIIT, TRX®/Sculpt, or TRX® class.

For Spinning® you will be given a brief tutorial by our team on the proper set up for hand and height positions. Our instructors will record the settings for you for future rides. You can also snap a photo of the setup for quick reference.

For Barre Above™, expect to sweat and shake! All classes are designed to challenge every BODY. We offer modifications and challenges for everyone, regardless of experience or ability.

For TRX®, you will be given a brief overview of how to move the straps and the different strap settings that will be used. We will be focusing on your core while working the other muscles in the body. Each move can be modified to individual need.

For Spin®/Sculpt and HIIT classes, you will be given a brief description of the class for the day, and asked if you have any physical issues that may conflict with certain exercises.

Please let your instructor know if you have any injuries or concerns prior to class. Feel free to ask questions before, during, or after class.

Are your classes for all levels?

Yes! Because we are on this journey together, all fitness levels are welcome. All classes are designed to challenge every BODY. We offer modifications and challenges for everyone, regardless of experience or ability.

If I haven't worked out in a while, how do I pace myself in class?

Just go at your own pace. This is YOUR class, Cycle Craze is a no judgement zone. Keep in mind we all started once – you’ve got this.

For Spinning®: lessen the resistance level on the bike, pedal at a rate that works for you, stay in the seat during standing work.
For Barre Above™: keep movements shallow and decrease reps if necessary, only incorporate intermediate moves (arms with legs, props etc) when ready. Every movement has a modification!
For TRX®: simply changing the angle of your body or the distance between your feet with adjust the difficulty of the moves. Most floor movements can be modified to be done from your knees. Take breaks when you need them.

Keep pushing yourself though and you’ll find that your abilities will increase with every class. If you experience abnormal discomfort/pain during a class please let your instructor know immediately.

How often should I come to see results, and what classes should I take?

Every BODY is different, so there is no set formula for results. We do recommend that all clients incorporate a well-balanced fitness and nutrition regimen. The best way to reach your goals is by staying motivated, so we recommend enjoying everything that Cycle Craze offers and follow @cyclecrazegeneseo on social media for an added daily dose of encouragement!

How do I book a class?

From your phone, download the WellnessLiving Acheive app. There you will be able to see our schedule and all the classes we have to offer while on the go.

From our website, click on the “Sign Up” button at the top of the page and choose the class from the schedule. We use WellnessLiving, if you have an account already, just sign-in and you are set, you will get a confirmation after registration. If you don’t have an account, you can sign-up right at the login screen!

What is Cycle Craze’s policy on inclement weather and snow days?

We will very rarely cancel classes or close the studio, but if we must, we will try and give you as much notice as possible! If you miss a class due to weather and have not contacted the studio prior to the start of class, you will be considered a Late Cancel / No Show. If you are unable to attend the class due to weather, please call or message Debbie at 585-737-2615 or Jackie at 585-729-5474 prior to the start of class.

What is Cycle Craze’s late cancel / no show policy?

Riders may cancel their reservation on MINDBODY, or by contacting Debbie or Jackie at ride@cycle-craze.com no later than twenty four (24) hours prior to the reserved class in order to receive the full class credit. Classes not cancelled prior to that time will be considered a Late Cancel and you will lose them.

What is Cycle Craze’s waitlist policy?

If a class is full, join the waitlist! If a spot opens, you will be notified by WellnessLiving that a spot is available and you have the option of joining at that time.

Late Cancellations

Our classes book up fast and often days ahead of time! If you are signed up for a class that you can no longer commit to, you must cancel your booking 24 hours prior to class in order for your class credit. Any booking cancelled after the 24 hour window will be considered a late cancel.

Walk-Ins

Class registrations close 1 hour prior to the start time. Please feel free to contact your instructor, Debbie, or Jackie to see if there are open spots in the class you want to attend within the hour leading up to the class.

Instructor Changes

While we understand that everyone has their favorite instructor, Cycle Craze reserves the right to change instructors. Don’t worry though—all of our instructors will have you sweating in no time!

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